MimicPC introduces direct technical support integration through your dashboard, eliminating the need for external links and addressing storage limitations.This comprehensive guide will walk you through our new feature that enables our technical team to provide faster, more efficient support.
Step-by-Step Technical Support Guide
Having Issues with Your AI Application on MimicPC? Follow These Steps for Quick Support:
1. Access Your Application
- Go to your dashboard
- Find the application you're having issues with
- Click the application box (it will highlight in blue)
2. Authorize Technical Access
- Click the "Authorize" button
- This gives our technical team permission to access your application and storage for troubleshooting
- Note: This is necessary for our team to investigate and resolve your issues effectively
3. Connect with Support via Discord
- You'll see a notice: "We're authorized to run this app as per your consent. Please create a ticket on Discord with your App ID and issue details. We'll handle it ASAP"
- Click the Discord icon
- In Discord:
- Click "Create ticket"
- Submit your email
- Describe your issue in detail
4. Monitor Status
- "Authorizing" - Support team has received your request. You can continue using the application during this status, but your session may be interrupted when support begins their work.
- "Ops In Progress" - Support team is actively working on your issue. Application access will be temporarily restricted with the message: "The application is currently under Ops. Please try again later or cancel the Ops request."
5. Cancellation Option
- You can cancel the authorization at any time
- Simply click "Cancel authorize" if you need to regain immediate access
- This will end the technical support session
6. Resolution
- Our technical team will investigate and resolve your issue
- We'll keep you updated through your Discord ticket channel
- Once resolved, we'll notify you in Discord that your application is ready to use
Important Notes
- During authorization, your application will be temporarily unavailable
- No charges will be applied during the maintenance period
- Keep an eye on your Discord ticket for updates and communication from our team
- Make sure to provide clear details about your issue for faster resolution
Remember: The more information you provide in your Discord ticket, the better we can assist you in resolving your issues quickly and effectively.
MimicPC delivers professional cloud-based solutions with an extensive suite of pre-installed AI art generation applications. Our enhanced technical support system ensures optimal performance and reliability for all users. The platform provides immediate access to advanced AI tools without hardware constraints.
For more information, please visit our site and chat with us in Discord!